Ookla and BigPanda Partner to Bring External Observability to Enterprise IT Teams
Ookla® has formed a strategic partnership with BigPanda, a leading provider of agentic IT operations solutions, integrating Downdetector®’s real-time outage intelligence into BigPanda AI Incident Assistant. This partnership extends visibility beyond traditional internal monitoring, allowing IT teams to detect disruptions in external cloud platforms, SaaS providers, and ISPs that standard tools often miss.
The combination of Downdetector’s crowdsourced signals and BigPanda’s AI-powered investigation helps organizations understand whether an issue originates within internal systems or stems from a provider-side outage. Faster clarity leads to quicker root-cause identification, fewer unnecessary bridge calls, and more confident incident resolution.
“Our internal dashboards looked green, but the external signals told a different story,” said an engineering leader at a major global gaming studio. “Downdetector’s data triggered the investigation that helped us catch the issue before it escalated. Without that outside-in visibility, we would have been blind.”
Enterprise IT teams gain several advantages from the combined capabilities of BigPanda and Downdetector:
- Avoid unnecessary bridge calls by ruling out internal code or infrastructure issues early
- Reduce Mean Time to Innocence when an outage originates with a third-party provider
- Accelerate root-cause analysis by surfacing provider-side factors at the start of an investigation
- Communicate proactively with end users when the source of instability is a third-party outage
The integrated solution is available immediately for enterprises using BigPanda AI Incident Assistant with a Downdetector license.
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